Cancelling your Zonopnaam contract
Thinking about cancelling your contract with Zonopnaam? Sorry to hear that, but we’re happy to help. On this page, you’ll learn how to end your energy contract easily, what to keep in mind, and what your options are.
Not sure what to do? If you're unsure about an offer from another supplier or want to compare options, we're happy to help. Just get in touch. We'll help you make the right decision.
How do I cancel my energy contract?
Cancelling your contract is simple and can be done in one of the following ways:
- By phone: call us at 085 – 30 32 652, Monday to Friday from 09:00 to 17:00.
- By email: send your cancellation to klantteam@zonopnaam.nl. Include your customer number and desired end date.
- Via 'Mijn Zonopnaam' (web app): log in to your personal account and submit your cancellation request.
Please note: are you switching to another supplier? In most cases, you don’t need to cancel your current contract yourself. Your new supplier will handle it.
Keep in mind the cancellation notice period
At Zonopnaam, we use a 5 (working)days notice period. Your contract will end 30 days after we receive your cancellation. Be sure to cancel on time if you’re moving or switching suppliers.
If you chose fixed rates, we may charge an early termination fee on your final invoice. If you have a variable (monthly or dynamic) rate, cancelling your contract is free of charge.
What happens after cancellation?
After your contract ends:
- You’ll receive a final bill within 6 weeks.
- Do you have Panelenopnaam (solar panels)? We’ll buy them back from you. You’ll receive a separate refund invoice, and we’ll transfer the remaining value to your bank account automatically.
- Had a negative experience? Let us know. We’re always open to feedback.
Thinking of coming back?
We’d love to have you back! You’re always welcome at Zonopnaam. Check our current rates and easily switch again via our website.
Frequently asked questions about cancellation
👉 Check out our smart questions
Need help? Contact us at klantteam@zonopnaam.nl or call us at 085 – 30 32 652.
Prefer to chat? You can also send us a WhatsApp message at the number above. We’ll get back to you as soon as possible!
Smart questions about cancellation
Read all questions
How do I cancel my contract?
You can terminate your contract by sending us your name and customer number by telephone or by e-mail. You can reach us on working days between 9AM and 5PM on +3185 30 32 652. Our e-mail address is klantteam@zonopnaam.nl.
Note: you can always cancel, but please keep in mind the notice period of 5 working days. Are you going to move? Then it is also possible to continue your energy contract at your new address. Notify us of your move and provide us with your new address via the app or e-mail.
Do I pay a penalty if I cancel my contract with Zonopnaam?
We would love to see you never leave! But if you leave Zonopnaam for any reason, you can always terminate your contract. No hard feelings!
Please consider our notice period of 5 working days. If you are switching to another supplier, they will arrange the switch. In all other cases you can contact us by phone (085 - 30 32 652) or by e-mail.
If you have opted for a fixed rate, it is possible that we will charge you a cancellation fee on your final bill. With the variable or dynamic rate there are no costs involved in terminating your contract.
Will my contract be tacitly renewed?
We work with contracts that can always be cancelled monthly. With Zonopnaam, you are never tied to anything.
Do you have a variable contract for electricity (and gas)? Then you can always cancel it free of charge. Have you opted for a 1-year fixed rate and are you cancelling within one year? In that case, it is possible we charge a cancellation penalty. More information about the cancellation fee can be found at our website.
Do I have to remain a Zonopnaam customer for 5 or 10 years after buying a Paneelopnaam?
Not necessarily. When you end your energy supply contract, we pay you back the remaining value of your Panelenopnaam. Your investment depreciates linearly to zero in 5 or 10 years.
You can chat or call 085-30 32652 on working days between 9am and 5pm. You can always send us an e-mail!